Terms & Conditions

1. Nature of the marketplace

GetPandit is a technology marketplace that helps customers discover and book pooja, homam, and related ceremonial services from independent pandits and service providers.

Pandits listed on the platform are independent providers, not employees, partners, or agents of GetPandit, unless a later written agreement says otherwise. GetPandit does not itself perform religious rites.

2. Eligibility and accounts

You must provide accurate registration details and keep them current. You are responsible for activity on your account and for keeping login credentials and OTP access secure.

We may suspend or close accounts that submit false information, abuse OTP or booking systems, or violate these terms or applicable law.

3. Customer obligations

Customers must describe the requested service, date, time, and location accurately, be reachable on the contact details provided, and treat pandits with respect at the venue.

Ritual outcomes, muhurat suitability, and religious efficacy are matters between the customer and the pandit. GetPandit does not guarantee spiritual results.

4. Pandit profiles, verification, and services

Pandits must provide truthful profile, identity, temple, pricing, availability, and document information. Verification checks may include government ID and other documents supplied during onboarding. Approval is not a certification of religious qualification.

Listed services, prices, durations, and working hours must match what the pandit can actually deliver. Bookings may only be accepted within saved availability windows.

Pandits decide whether to accept or reject booking requests, except where a specific product rule shown in the app requires otherwise.

5. Bookings and service scope

A booking is a request for the selected service at the stated time and place. The service description, samagri inclusions (if shown), and any travel or extra charges disclosed at checkout form the scope of that booking.

Changes after confirmation depend on pandit acceptance and the rules shown for that booking. GetPandit may help coordinate but is not a party to the ceremonial performance.

6. Payments, fees, and commissions

Amounts due at booking, any remaining balance, and any platform fee are shown before you confirm payment. Payments are processed by payment-gateway partners. GetPandit does not store full card or UPI credentials on its servers.

Where a platform commission applies to pandit transactions, the rate in force is the rate disclosed in the pandit registration or account settings at the time of the relevant transaction. Commission is configured by GetPandit and may change according to its policies.

7. Cancellations, refunds, and disputes

Cancellations and refunds follow the Refund Policy and the options shown in the app for that booking’s status and timing. Gateway or bank settlement times after an approved refund are described in the Refund Policy.

Disputes about service quality, attendance, or extra charges should be raised through Support with the booking ID. GetPandit may review available records and, where appropriate, facilitate a refund or other remedy already supported by the platform. GetPandit is not an arbitral tribunal and does not guarantee a particular outcome.

8. Conduct

Users and pandits must not harass others, submit fake reviews, circumvent payments, scrape the service, or use the platform for unlawful activity. We may remove content, withhold payouts that are under review, or suspend access where we reasonably believe these rules were broken.

9. Liability

To the fullest extent permitted by Indian law, GetPandit is not liable for indirect or consequential loss, or for the acts or omissions of independent pandits, venues, or payment providers.

Where liability cannot be excluded, our total liability for a claim relating to the platform is limited to the amounts you paid to GetPandit for the specific booking giving rise to the claim, where applicable.

10. Changes

We may update these terms. The version identifier shown with this document will change when we require a fresh acceptance. Continued use after a version change, or a new booking or registration that accepts the new version, constitutes acceptance of the updated terms.

11. Contact

Questions about these terms can be raised through the Support page in the GetPandit app or website. Related documents: Privacy Policy and Refund Policy.